Utility Billing & Collections

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May 30, 2020, Governor Cooper extended Executive Order 124 by issuance of Executive Order 142, suspending late fees and all water/sewer disconnections due to non-payment until July 29, 2020. We want to remind you to be aware that water/sewer utility bills are not being waived.  The Governor’s order simply allows customers additional time to pay their bills without the account being disconnected or charged late fees.  Bills incurred from March 31, 2020 to July 29, 2020 are eligible for a repayment plan that extends six months from July 29, 2020.

New bills after July 29, 2020 must be paid in full along with any payment plan payment amounts to avoid late fees and disconnection of services.

Contact Town of Southern Pines Utility Billing by e-mail at ub@southernpines.net or call 910-692-2206 to request this Payment Plan Option if needed.


The primary function of this division is to deliver customer service to all new and current water and sewer customers. All new residents of Southern Pines should visit this office to apply for water and sewer services.

Drafting Bank Accounts

Drafting of bank accounts for payment of water and sewer utility bills are available in this division.

Customers who would like to have their accounts drafted for payment of water bills should visit this office in order to sign up for water bill drafting.


Applications for beer and wine privilege license can be obtained from this division, also. Anyone who is selling beer and wine in the Town of Southern Pines, would be required to obtain a beer and wine privilege license.

Forms Notice

The following forms may be displayed, filled out, and printed, but cannot be saved or submitted online. Please bring completed form(s) to the Utility Billings and Collections Office.

Forms and Documents